After building a career in the insurance industry, Sandra Snowball experienced, first hand, the importance of comprehensive insurance when she lost her home to a fire.

It has been 12 months since our home was gutted by fire. Twelve months of a journey that has been so difficult to unpack and explain to others: The sheer terror of seeing massive flames a few steps from where you are sleeping; where your child is sleeping. The helplessness of standing in the road in your pajamas at 2am, watching, while firefighters take control. And the realisation and relief that we are all standing in the road and are, for the most part, unharmed.

Completely overwhelmed, you let others lead and guide you through those first few hours and days, but then the reality hits – this is massive. We are out of our home, which is now considered dangerous and unhealthy. So, what now?

Leaning on insurance

If you are in the position to be insured (and let us be clear – I am talking appropriately and well insured), you will receive guidance and instructions as to the path forward. Knowing your broker personally is a bonus but not essential – they and their team have the experience of having guided others and will represent you in this exceedingly difficult moment. If your broker’s team is well trained, you will receive empathy and a path of least resistance to follow. Do not be fooled – it will still not be easy, but it would be almost impossible without these factors in place.

From personal experience, ensure that you are adequately insured. Do not guess. Do not underestimate. Know what things cost. Do not try to save on premiums by under-insuring – this is not a saving when you really need it and can impact your and your family’s future significantly.

We had to move four adults, three dogs, one cat and a bird to a new home and pay rental for six months – this was all covered by insurers. If you need to buy toothbrushes, socks, and deodorant – covered. Medical treatment or psychological counselling – covered! Then, you have to rebuild – builders, quantity surveyors… the list is endless but all this is covered under your policies.

Take responsibility

We, as consumers of insurance, must take responsibility for ensuring we understand what we are covered for. Ensure your broker answers the questions you have – but equally, ensure you are honest in your information provided. Be prepared to pay for your cover and equally, engage with your policy and broker.

Those of you who know me know that I have worked in the insurance industry for most of my adult life. This industry has given a lot to me and I am passionate about this industry and, specifically, the role of brokers and financial advisers in our country. Little did I know that my years of advocacy on behalf of this industry would become so personal and vital to rebuilding my and my family’s life.

When you are given professional advice from a lawyer or doctor, you take the time to engage and listen – is it not worth your time to give your broker/financial adviser/policies the same serious contemplation, time, and engagement?

Insurance is not a grudge purpose – it is essential to rebuild your life in times of loss!

Original Article - FIA